Shipping policy

Thank you for choosing to shop with Velvet & Vein! Please take a moment to review our shipping policy, which outlines how we handle the delivery of your order. By placing an order, you agree to the terms below. If you have any questions or need assistance, feel free to reach out to our Customer Support team.

1. Shipping Address
Orders are shipped to the address provided during checkout. Please ensure your shipping details are accurate and complete, as we are not responsible for shipments sent to incorrect or incomplete addresses.

  • Returned Orders: If an order is returned to us due to an incorrect address or failure to collect it from a pickup point, you will need to pay for reshipping. Alternatively, if you choose to cancel, refunds will exclude shipping and return costs.

2. Delivery Timeframes
Estimated delivery times are available during checkout and may vary by destination and shipping method.

  • Processing Time: This includes the time needed to prepare your order for shipment (picking, packing, and dispatching). It can take up to 48 business hours to process your order. 
  • Shipping Time: Once dispatched, delivery depends on the carrier’s service schedule and capacity. Please note that delays may occur during peak seasons or due to unforeseen circumstances outside our control.

3. Shipping Options
We offer multiple shipping methods, including standard and expedited services. The options available depend on your location, order weight, and other factors. Select your preferred method at checkout.

4. Shipping Costs
Shipping fees are calculated based on your order's weight, destination, and value. Costs will be displayed at checkout before you complete your purchase.

5. Tracking Information
Once your order ships, you’ll receive an email with tracking details (for tracked services). Please note that tracking updates may take up to two business days to appear after dispatch. 

6. Shipping Restrictions
We reserve the right to impose restrictions or exclusions for reasons including, but not limited to:

  • Legal or regulatory issues in certain regions.
  • Incomplete or invalid address details.
  • Payment discrepancies or fraud concerns.
  • Events beyond our control, such as natural disasters.

If an order cannot be fulfilled due to these reasons, we will process a refund in accordance with our standard policy.

7. International Shipping
We ship to many countries worldwide. However, customs regulations vary, and customers are responsible for any applicable duties, taxes, or fees.

  • Customs Charges: Any additional fees requested by local authorities must be paid by the customer. Orders held or abandoned due to unpaid customs fees are non-refundable, and customers will bear all related costs.

8. Shipping Partners
We work with trusted carriers to ensure your order arrives safely and on time. While we do our best to prevent delays, issues such as carrier disruptions or severe weather events are outside our control.